Pre-Purchase Enquiries

Our team has been working with Yardware products for decades. We know the materials, the environments they live in, and how they perform over time — so you can rely on us for clear, practical answers to any questions you may have.

With this depth of experience also comes perspective. If you’re unsure which pieces will work best for your space, access, or lifestyle, we’re happy to guide you toward options that will genuinely suit you long-term.

Click here to view our FAQs

Sales Support

For personalised assistance, you’re welcome to:

• Visit our Sydney showroom at 6–12 O’Riordan Street, Alexandria
• Call us on (02) 9310 2666

We also offer a White Glove Virtual Shopping Service for clients who prefer tailored guidance from home.

Online purchases are equally supported — our team is always happy to assist at any stage of your decision-making process.

Delivery

 

At the time of purchase, we provide an initial delivery estimate for local (Metro Sydney) deliveries.

To ensure this estimate is accurate, we require a full delivery address and clear access details, including any site constraints that may affect offloading or placement.

For regional and interstate deliveries, a formal delivery quote is supplied once the full delivery address and access information are confirmed.

Prior to delivery, we follow up with clear and specific details well in advance, so you know exactly what to expect and can prepare accordingly.

 Accurate address and access information helps us:

Select the appropriate vehicle and crew

Avoid delays or additional charges

Ensure your pieces arrive safely and efficiently

 

Click here to view our Shipping & Delivery Policy

After-Sales Support

If an issue arises with any Yardware product, please notify us as soon as possible — ideally by email — and include photographs to help us assess the matter efficiently.

customercare@yardware.com.au

We’re committed to resolving concerns fairly, clearly, and in line with our published policies.

Click here to view our Returns & Refunds Policy

Click here for Care & Maintenance information

Your Privacy & Security

Your privacy and security matter to us.

All information collected through our website or during an online purchase is securely encrypted and never shared with third parties.

Personal contact details are used solely to:

• Process and support your purchase or enquiry
• Communicate relevant updates

Marketing communications are sent only with your express consent.

Click here to view our Privacy Policy