At Yardware, we stand behind the quality and craftsmanship of our products and are committed to treating our customers fairly and transparently.

We cheerfully offer a refund, replacement, repair, or store credit where a product is found to be faulty or damaged, in accordance with Australian Consumer Law.

Faulty or Damaged Goods

If your item arrives with a fault or damage, please notify us within 7 days of delivery by emailing customercare@yardware.com.au.

To help us resolve the matter quickly and fairly, please include:

• Your full contact details
• Order number and product description
• Copy of your Tax Invoice
• A clear description of the issue
• Supporting photographs and Video.

Email communication provides a clear record of the matter and allows us to contact you promptly by phone if required. Please allow 24 – 48 hours to review and respond.

Handmade Stone Products – Important Information

Our GRC and composite stone products are individually handmade, not mass-produced.
As a result:

• Colour, tone, and finish will naturally vary between batches
• Subtle variations are to be expected and celebrated as part of the product’s authentic, stone-like character
• Atmospheric conditions and raw material variables at the time of manufacture may influence final appearance

These variations do not constitute a fault and are not grounds for a return or refund.

Assessment, Repair & Remedies

Once notified, we will assess the issue in the specified timeframe and determine the most appropriate remedy, which may include:

• Repair (where practical and timely)
• Replacement
• Refund or store credit

The chosen remedy will be consistent with Australian Consumer Law and the nature of the issue identified.

Returns & Transport

Where an item is confirmed as faulty or damaged:

• Yardware will cover the cost of return and replacement shipping
• All returns must be arranged by Yardware using our approved carriers

Please do not return goods without prior authorisation.
Goods returned via unapproved transport methods remain the customer’s responsibility while in transit. Any additional damage or worsening of a fault during unauthorised return transport may void refund or replacement eligibility.

Returned items must be:

• Unused
• Carefully protected
• Returned in original packaging where supplied

Change-of-Mind Purchases

We regret that change-of-mind returns cannot be accepted.

To help avoid disappointment, we strongly recommend:

• Carefully measuring access points for delivery and offloading
• Accurately measuring the intended placement area
• Allowing more space rather than less, particularly for dining settings

Furniture and garden features are always better enjoyed with generous clearance and ease of movement.

Refund Processing

Approved refunds are issued via the original payment method.
Please note that processing times may vary depending on your financial institution.

We’re Here to Help

If you have any questions or concerns about a Yardware product, we encourage you to reach out. Our goal is always a fair, considered, and respectful outcome.

customercare@yardware.com.au
02 9310 2666

Customer satisfaction matters deeply to us — and so does clarity, care, and craftsmanship.