2/100 O’Riordan Street Alexandria New 2015

We accept Visa, Master Card and Amex through our secure, online payment portal, or direct EFT payments into our Bank Account. We do charge 1.40% flat fee on all credit card transactions.

Delivery timeframes vary depending on the piece you’ve selected.

Items held in stock at our Alexandria depot are typically dispatched to Sydney metropolitan addresses within approximately one week of order confirmation. Regional NSW and interstate deliveries are scheduled in line with our trusted delivery partners’ regional and interstate timetables.

Many of our pieces are made to order or produced in small batches. These bespoke items are added to our production schedule and then shipped to Australia from our overseas workshop before final delivery is arranged.

As with all freight — whether local, interstate, or international — delivery timeframes can occasionally be affected by factors outside our control. That said, we are committed to moving your order through each stage as smoothly and promptly as possible, and we will keep you informed as your piece progresses.

Yes, collection is welcome with 48 hours prior notice.

Purchases can be collected during normal business hours from our Alexandria showroom at 2/100 O’Riordan Street, Alexandria, Monday to Friday (excluding public holidays). Please note that no Saturday pick-ups are accepted. 

Please contact us at least two business days prior to your intended collection date so we can prepare your piece and have it ready for collection. 

When collecting, please ensure:

• Your vehicle is suitable for the size and weight of the item
• You bring adequate assistance to safely handle the load.
• You have sufficient blankets or padding to protect your piece during transit. 

Please note that once your purchase is collected from our showroom, ownership and responsibility for loading and transport transfers to you.

Would love to see if we can put a calendar link on this for a client to book in their pick up ?? Not urgent just interested to see if this is possible. 

If your purchase is found to be faulty, we are happy to assist with a return in line with your rights under Australian Consumer Law. Depending on the issue, this may involve a repair, replacement, or refund.

As many of our pieces are made to order or produced in small batches, we do not accept returns for change of mind.
Please note that custom orders are not eligible for refunds or change-of-mind returns.

For full details, please refer to our Returns & Refunds Policy, which outlines how returns are assessed and managed fairly and transparently.

Yes, you can. We take pride in all our products and if any are found to be faulty, we are happy to assist with a return for a refund or replacement. Please see our Returns and Refunds Policy for full details.